Frequently Asked Questions

Everything you need to know about your Cloud Nine experience.

What is the standard shipping timeframe?

We offer standard shipping which typically takes 3-5 business days within the continental US. International orders may take between 7-14 business days depending on the destination and customs processing.

What is your return and exchange policy?

Cloud Nine accepts returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, unwashed, and with all original tags still attached.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or sizing down for a tailored look.

Are your materials sustainably sourced?

We are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we work exclusively with Fair Trade certified factories.

Can I track my order in real-time?

Yes. Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey directly on our website.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, Google Pay, and interest-free installment plans through Klarna and Afterpay.